CONTACT

SPUTNIK ZURICH GmbH
Lagerstrasse 102
CH-8004 ZÜRICH | Phone: +41 (0)77 421 68 74
HRG: CHE-373.1.788.101 UID: CHE-373.788.101

ABOUT

All of our products are designed by us in our studio here in Zurich. Our bags are produced in Romanshorn, Switzerland & in Bosnia. They go through a fair, sustainable, efficient production cycle. We are very open for any ideas, input or special wishes.

SPUTNIK PRODUCT GUARANTEE

Sputnik provides a 5 year guarantee for all its products. Should you, within five years of purchasing one of our bags, encounter defects that can be attributed to deficient materials or inadequate processing, please get in touch with us.

PRICES

Prices are always listed on all products. We reserve the right to change the price of any product. Prices listed on our webpage when you placed the order, is the price you will pay.

SHIPPING PRICE

The shipping price depends on the order and is indicated in the shopping cart. The shipping price varies based on your location.

CUSTOMS, IMPORT AND SALES TAXES

For deliveries within Switzerland, prices include sales tax. For deliveries outside of Switzerland, duty, sales tax and import taxes could be charged. These charges vary from country to country and are established at the customs border control.

UNCLAIMED ITEMS

Unclaimed packages will automatically be returned to us. We reserve the right to charge freight and processing fees for every unclaimed item.

DELIVERY TIME

Normal delivery time for EU and Switzerland is 4-7 business days unless otherwise indicated. We always try to deliver your order as quickly as possible.

SHIPPING

All shipments are sent with Swiss Post. The delivery time varies from country to country. Post Tracking: Swiss Post: http://www.post.ch

TERMS OF PAYMENT

Payment must be made by credit card, via PayPal or cash in advance.

SECURE PAYMENT | PRIVACY

We do not store any of your credit card details and have no access to your credit card information at any time. We do not sell or rent your personal information to anyone.

EXCHANGES AND REFUNDS

Should you for any reason be dissatisfied with your order, contact us or just come by our Frontshop and visit us! Return your unused goods in undamaged original packaging. Your returned package must be postmarked within 14 days of receiving your order. You will get your refund when the goods are returned to us in full condition. Items bought in our webshop cannot be returned or exchanged at any of our retailers, only at our webshop.

You are responsible for the return and freight cost of item back to SPUTNIK ZURICH. Items lost during transport will not be compensated. Unfortunately, we cannot refund the postage or handling charge. Do not forget to include your name, address and telephone number.

WRONG DELIVERY

If you have the wrong item delivered, please contact us by email or telephone. We always correct any wrong delivery.

CLAIMS

Any faulty item will be replaced, provided that the ordered item is still in stock. You can claim an item with faulty manufacturing. If the item is damaged when delivered, contact us immediately. In that way we avoid misunderstandings and you will either get a new item or your money back.

DISCLAIMER

We do not guarantee that all the items available at the SPUTNIK ZURICH WEBSHOP are in stock at the time of your order. In the case of incorrect stock balance affecting your order, we will contact you shortly by phone or by email.

COLORS

We cannot guarantee that colors in the website are fully equivalent to the items´ actual colors. This depends partly on the color settings of your computer and monitor.

SPUTNIK ZURICH reserves the right to subsequently correct prices and texts on our website, products or other appropriate media. SPUTNIK ZURICH is not responsible for any technical problems in the web shop due to browser or server errors or for difficulties with PayPal.